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Capability Boosts Performance

Situation

A multi-national engineering company needed its site managers to become effective general managers. This was because client expectations of sub-contractors were getting more demanding and site managers were being increasingly exposed by their narrow operations/engineering skill-set.

Task

To up-skill site managers by helping them develop a much broader range of general management capabilities.

Actions

  • Work was done to identify the most relevant capabilities needed by site managers
  • These included renegotiating contracts, improving profitability, leading people, using technology to raise productivity and introducing new services
  • A certificated diploma was created in partnership with a reputable business school
  • Each site manager then produced a site project plan which was formally assessed

Results

  • Clients appreciated that site managers were better equipped to meet their needs
  • Site managers became more accountable commercially
  • Their performance and self confidence were boosted by the programme
  • Client relationships improved noticeably over time
  • Some site managers championed the programme internally