0203 239 1345

What Our Clients Say…

What Our Clients

Say…

What Our Clients Say…

Alister Gregson, Managing Director

Fluid Hygiene

Fluid initially got onboard with Crucial Connexions (CC) with a view to creating a detailed long-term business plan, with a focus on strategies aimed at growth, controls, risk reduction & people / operational management. This gave us the direction needed to continue to grow the business. It progressed with us appointing CC to assist with forming a detailed marketing plan for Fluid.

Their approach of working together with you as a cross-functional team gets all participants of the project fully involved in certain crucial aspects, such as commercial, finance, operations & people management. Our senior management team were given assistance at every level to create their own strategies & CC’s techniques have resulted in all ‘Fluid Team’ members taking full ownership with real enthusiasm.

CC’s work, advice & end results have not only been hugely beneficial to our business, but working closely with them on different fronts & projects has been upbeat, exciting, engaging, & enjoyable, not your regular business consultants by any means & we look forward to our next project with CC!

Alister Gregson

Managing Director

Fluid Hygiene

Fluid initially got onboard with Crucial Connexions (CC) with a view to creating a detailed long-term business plan, with a focus on strategies aimed at growth, controls, risk reduction & people / operational management. This gave us the direction needed to continue to grow the business. It progressed with us appointing CC to assist with forming a detailed marketing plan for Fluid.

Their approach of working together with you as a cross-functional team gets all participants of the project fully involved in certain crucial aspects, such as commercial, finance, operations & people management. Our senior management team were given assistance at every level to create their own strategies & CC’s techniques have resulted in all ‘Fluid Team’ members taking full ownership with real enthusiasm.

CC’s work, advice & end results have not only been hugely beneficial to our business, but working closely with them on different fronts & projects has been upbeat, exciting, engaging, & enjoyable, not your regular business consultants by any means & we look forward to our next project with CC!

Alister Gregson

Managing Director

Fluid Hygiene

Fluid initially got onboard with Crucial Connexions (CC) with a view to creating a detailed long-term business plan, with a focus on strategies aimed at growth, controls, risk reduction & people / operational management. This gave us the direction needed to continue to grow the business. It progressed with us appointing CC to assist with forming a detailed marketing plan for Fluid.

Their approach of working together with you as a cross-functional team gets all participants of the project fully involved in certain crucial aspects, such as commercial, finance, operations & people management. Our senior management team were given assistance at every level to create their own strategies & CC’s techniques have resulted in all ‘Fluid Team’ members taking full ownership with real enthusiasm.

CC’s work, advice & end results have not only been hugely beneficial to our business, but working closely with them on different fronts & projects has been upbeat, exciting, engaging, & enjoyable, not your regular business consultants by any means & we look forward to our next project with CC!

Dan Aherne, Group CEO

New England Seafood

We engaged Crucial Connexions following an all colleague survey conducted in December 2019. We needed to understand what the real drivers were to some of the feedback we received. Crucially, as well as understanding more about the what and the why, we were keen to understand the few things that we could do to make the biggest difference.

Crucial Connexions built an environment of trust with our teams and designed a series of facilitated workshops and discussions that allowed them to get way beneath the veneer to the substance of what was really going on. 

The professionalism and quality of the approach comes from the experience and integrity of the team. At every stage it felt that the quality of the output mattered as much to Crucial Connexions as it did to us. That experience has led to follow on engagements.

Dan Aherne

Group CEO

New England Seafood

We engaged Crucial Connexions following an all colleague survey conducted in December 2019. We needed to understand what the real drivers were to some of the feedback we received. Crucially, as well as understanding more about the what and the why, we were keen to understand the few things that we could do to make the biggest difference.

Crucial Connexions built an environment of trust with our teams and designed a series of facilitated workshops and discussions that allowed them to get way beneath the veneer to the substance of what was really going on. 

The professionalism and quality of the approach comes from the experience and integrity of the team. At every stage it felt that the quality of the output mattered as much to Crucial Connexions as it did to us. That experience has led to follow on engagements.

Dan Aherne

Group CEO

New England Seafood

We engaged Crucial Connexions following an all colleague survey conducted in December 2019. We needed to understand what the real drivers were to some of the feedback we received. Crucially, as well as understanding more about the what and the why, we were keen to understand the few things that we could do to make the biggest difference.

Crucial Connexions built an environment of trust with our teams and designed a series of facilitated workshops and discussions that allowed them to get way beneath the veneer to the substance of what was really going on. 

The professionalism and quality of the approach comes from the experience and integrity of the team. At every stage it felt that the quality of the output mattered as much to Crucial Connexions as it did to us. That experience has led to follow on engagements.

John Hunnisett, Director

Kingdom Spas & Hot Tubs

Marc and his team were extremely effective in helping us to improve our business performance, sales procedures and marketing. From the start they effectively identified the areas that would enable us to be more successful and have helped to transform the way we think and work as a team.

We created a business plan together to deal with significant supply chain disruption, increased costs and fluctuating demand due to the pandemic. We also considered the marketing dynamics of our retail sector, as well as our current and future financial performance, our operating model, and the major risks and challenges we faced. We then validated some key assumptions and set clear targets based on them.

At an operational level Crucial Connexions introduced us to some new processes that have improved our cash flow management and sales/marketing capability. We gave serious thought to our brand positioning and points of difference after a thorough competitor review and have made a number of changes to help Kingdom Spas stand out more. Given the much increased competition from online retailers, we have improved our in store environment and customer experience so we consistently deliver a high quality personal service.

Crucial Connexions are very professional, have wide areas of expertise and don’t simply provide guidance, but give effective mentoring as well. In short, they have enabled us to put in place the plans, capabilities and resources that will help Kingdom Spas to grow. We are very grateful to the team for their practical advice and personal support and expect to work with them again on future projects.

John Hunnisett

Director

Kingdom Spas & Hot Tubs

Marc and his team were extremely effective in helping us to improve our business performance, sales procedures and marketing. From the start they effectively identified the areas that would enable us to be more successful and have helped to transform the way we think and work as a team.

We created a business plan together to deal with significant supply chain disruption, increased costs and fluctuating demand due to the pandemic. We also considered the marketing dynamics of our retail sector, as well as our current and future financial performance, our operating model, and the major risks and challenges we faced. We then validated some key assumptions and set clear targets based on them.

At an operational level Crucial Connexions introduced us to some new processes that have improved our cash flow management and sales/marketing capability. We gave serious thought to our brand positioning and points of difference after a thorough competitor review and have made a number of changes to help Kingdom Spas stand out more. Given the much increased competition from online retailers, we have improved our in store environment and customer experience so we consistently deliver a high quality personal service.

Crucial Connexions are very professional, have wide areas of expertise and don’t simply provide guidance, but give effective mentoring as well. In short, they have enabled us to put in place the plans, capabilities and resources that will help Kingdom Spas to grow. We are very grateful to the team for their practical advice and personal support and expect to work with them again on future projects.

John Hunnisett

Director

Kingdom Spas & Hot Tubs

Marc and his team were extremely effective in helping us to improve our business performance, sales procedures and marketing. From the start they effectively identified the areas that would enable us to be more successful and have helped to transform the way we think and work as a team.

We created a business plan together to deal with significant supply chain disruption, increased costs and fluctuating demand due to the pandemic. We also considered the marketing dynamics of our retail sector, as well as our current and future financial performance, our operating model, and the major risks and challenges we faced. We then validated some key assumptions and set clear targets based on them.

At an operational level Crucial Connexions introduced us to some new processes that have improved our cash flow management and sales/marketing capability. We gave serious thought to our brand positioning and points of difference after a thorough competitor review and have made a number of changes to help Kingdom Spas stand out more. Given the much increased competition from online retailers, we have improved our in store environment and customer experience so we consistently deliver a high quality personal service.

Crucial Connexions are very professional, have wide areas of expertise and don’t simply provide guidance, but give effective mentoring as well. In short, they have enabled us to put in place the plans, capabilities and resources that will help Kingdom Spas to grow. We are very grateful to the team for their practical advice and personal support and expect to work with them again on future projects.

Clare Kennedy, Founder

Kennedy Street CIO

We are a Brighton based, peer led charity that offers support and signposting to people who want to recover from addiction. Running a social enterprise in the community, I have sometimes felt lonely and overwhelmed by the huge task ahead of me.

Crucial Connexions have changed that. They made me realise that with the right support and the right team around me, everything is possible. They have helped me prioritise Kennedy Street’s transition from a not for profit, CIC limited by guarantee, to a charitable foundation so we can broaden our funding applications and generate more income to cover increased staffing and capital costs. This will move us closer to achieving my long term vision.

Their coaching support has been invaluable and their guidance has enabled me to grow as a servant leader in business and to be comfortable and confident with my leadership style. I am better at simplifying tasks and setting targets and more willing to delegate.

Crucial Connexions have also supported me on the development of our business mentor volunteer programme. Their collaborative, caring mentoring style has rubbed off and helped me to bring our volunteers together in such an empowering way, where each volunteer feels part of Kennedy Street and is aware of the integral part they play in the development of our life changing charity.

Clare Kennedy

Founder

Kennedy Street CIO

We are a Brighton based, peer led charity that offers support and signposting to people who want to recover from addiction. Running a social enterprise in the community, I have sometimes felt lonely and overwhelmed by the huge task ahead of me.

Crucial Connexions have changed that. They made me realise that with the right support and the right team around me, everything is possible. They have helped me prioritise Kennedy Street’s transition from a not for profit, CIC limited by guarantee, to a charitable foundation so we can broaden our funding applications and generate more income to cover increased staffing and capital costs. This will move us closer to achieving my long term vision.

Their coaching support has been invaluable and their guidance has enabled me to grow as a servant leader in business and to be comfortable and confident with my leadership style. I am better at simplifying tasks and setting targets and more willing to delegate.

Crucial Connexions have also supported me on the development of our business mentor volunteer programme. Their collaborative, caring mentoring style has rubbed off and helped me to bring our volunteers together in such an empowering way, where each volunteer feels part of Kennedy Street and is aware of the integral part they play in the development of our life changing charity.

Clare Kennedy

Founder

Kennedy Street CIO

We are a Brighton based, peer led charity that offers support and signposting to people who want to recover from addiction. Running a social enterprise in the community, I have sometimes felt lonely and overwhelmed by the huge task ahead of me.

Crucial Connexions have changed that. They made me realise that with the right support and the right team around me, everything is possible. They have helped me prioritise Kennedy Street’s transition from a not for profit, CIC limited by guarantee, to a charitable foundation so we can broaden our funding applications and generate more income to cover increased staffing and capital costs. This will move us closer to achieving my long term vision. Their coaching support has been invaluable and their guidance has enabled me to grow as a servant leader in business and to be comfortable and confident with my leadership style. I am better at simplifying tasks and setting targets and more willing to delegate.

Crucial Connexions have also supported me on the development of our business mentor volunteer programme. Their collaborative, caring mentoring style has rubbed off and helped me to bring our volunteers together in such an empowering way, where each volunteer feels part of Kennedy Street and is aware of the integral part they play in the development of our life changing charity.